Returns & refunds
Every Flextee piece is printed for you after you order. That made-to-order process is how we run limited, daily drops without dead stock — and it shapes the policy below.
What we can't take back
Because nothing is pre-made, we don't offer returns or exchanges for:
- Incorrect size selection
- Change of mind
- Incorrect shipping details entered at checkout
Check the size guide and your address before you hit pay — tees run true to size, size up for a relaxed fit.
Quality guarantee
We stand behind every print. If your order arrives damaged, defective, misprinted or not as ordered, we make it right.
Contact us within 30 days of delivery with your order number and clear photos of the issue. Once reviewed, we'll arrange a replacement or issue a full refund.
Start it here: submit a return or exchange — you can attach photos and notes, and track the request at return status.
Delivery issues
If tracking shows delivered but the parcel is missing, check with your local carrier and neighbours first. Still unresolved? Contact us within 7 days and we'll investigate and decide the next step with you.
Shipping address accuracy
We can't be responsible for orders shipped to an incorrectly provided address. If an item is returned to us due to an address error we can arrange reshipment; additional shipping costs apply.
Order changes
Orders move into production fast. If you need to change or cancel, contact us immediately — you can also edit the shipping address on an order from your account until it ships. We'll do our best, but changes can't be guaranteed once production has begun.
Refund timing
Approved refunds go back to the original payment method. Allow 5–10 business days for processing, depending on your bank.
Exchanges & return labels
Where a return is approved, we issue a prepaid label and the tracking for it directly in your order — no printing runaround. Replacements go into production as soon as the return is scanned by the carrier.
Contact
support@flextee.co